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FAQ

You can get a quotation online by clicking the Quote section and enter the required information. You can also send us an email with the necessary information including the quantity, size, page count, binding style, etc. for us to quote you. We will give you a quotation within 24 hours on working days.

You can do so before we start printing and need to pay extra money, if any, for the changes.

We can quote on terms of EXW our factory, FOB Shanghai, CIF and DDU.

EXW our factory price means the price does not include any cost for shipping or customs clearance. You need to pick up the products from our Shanghai factory.

FOB Shanghai price means we ship the products to the port of Shanghai and do customs declaration in Shanghai.

CIF price means we ship the products to your local port. The price does not include any cost occurring at your local port, in local customs clearance or in local shipping.

DDU price means we ship the products to your door. You need to unload the products for yourself. The price does not include any possible tax or tariff to be collected by local authorities.

You should provide a warehouse or company address instead of a residential one as the delivery place.

The products are first wrapped with a piece of packaging paper. Then they’re sheathed with a plastic bag and put into a carton. The cartons are then sealed with tape and put on a pallet. And the pallets are then wrapped around with plastic film.

In air shipment, there are no pallets. The products are first wrapped with a piece of packaging paper. Then they’re sheathed with a plastic bag and put into a carton. The cartons are then sealed with tape.

We take multiple measures to protect the products. They are first wrapped with a piece of packaging paper. Then they’re sheathed with a waterproof plastic bag and put into a carton. The cartons are then put on a pallet. And the pallets are then wrapped around with plastic film and sealed with tape to keep the cartons in position and protect them from water.

Normally we require a 50% deposit paid before we start printing and a 50% balance before we send off the products. If the full payment is below 2000 USD and you pay through T/T, we’d suggest you make one full payment to save on transfer charges.

You can pay to our bank account or PayPal account.

We will provide a PI for you to make the payment after you place an order. Our bank information is shown on the PI. You can pay through T/T to our bank account. If the amount is less than 1000 USD, you can pay through PayPal, which charges 4% as the service fee. You and us go halves on the service fee, which means you need to pay us the order amount plus 2% of it.

Our bank account does not accept payment by credit card. If you want to pay by credit card, you can pay to our PayPal account.

If you want to pay through L/C, you need to place the order via our online store on Alibaba.

For air shipment, we’ll give you the tracking number of FedEx or DHL after we send off the products. You can check the logistics information on the official website of the express company or by calling its local branch. We will also keep an eye on the delivery status.

For sea shipment, we will do Telex Released BL upon receipt of the balance. You can check the logistics information with the freight forwarder through the contact information on the BL. We can also check it for you.

We take multiple measures to protect the products. They’re perfectly packed for either air shipment or sea shipment. In sea shipping, if you go with CIF or DDU, we’ll also take out insurance against possible damages to the products. In case of damaged products, the insurance company will pay a compensation equal to the cost of the products. We can give you a full refund after we get the compensation from the insurance company or reprint for you, whichever you wish.

We’ve printed and exported products for clients throughout the world and are definitely worthy of your trust. You can also place the order via our online store on Alibaba, which gives you Trade Assurance for the order.