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FAQ

You can easily get an quote online by clicking on the Quote section available on our website, and filling up the requisite information for the same. Consecutively, you can also opt for an emailed response, by mailing us with the required information like binding style, page count, size, quantity etc. and we will directly quote you within 24 hours on working days.

You have to provide us with such information before the start of the printing process and you might be required to pay extra if any changes are part of it.

The quotations that we provide you are inclusive of costs and prices associated with terms of EXW our factory, FOB Shanghai, CIF and DDU. Further elaborations on these include:

  • EXW- EXW our factory price basically refers to the price that is exclusive of customs clearance costs and costs of shipping. If this price is the one that you had selected, then you would be required to pick up your finished products from our Shanghai factory directly.
  • FOB Shanghai- FOB Shanghai basically refers to the cost of us shipping the products to the port of Shanghai and doing customs declaration in Shanghai.
  • CIF- CIF price basically refers to the cost that you would incur for us to ship your final products to your local port. The cost is however exclusive of any prices that you incur at your local port as part of local shipping or local customs clearance.
  • DDU-DDU basically refers to us delivering your final products right at your doorstep, You would be required to unload the products by yourself, and the cost is exclusive of any tariff or tax that is incurred as part of charges by local authorities. It is recommended that you provide the address of a warehouse or company address, instead of your residential address to facilitate smooth delivery.

A wrapping paper is used for the preliminary packaging of the products, then they are sheathed within a plastic bag and put inside a carton. The cartons are further secured with the help of tape and put on a pallet. The pallets are then wrapped comprehensively with the help of a plastic film.

For shipment via air, pallets are not used. A wrapping paper is used for the preliminary packaging of the products, then they are sheathed within a plastic bag and put inside a carton. The cartons are further secured with the help of tape.

Multiple measures are taken in order to ensure optimal safety of the products that we deliver. They are first wrapped with packaging paper and then further secured with the help of waterproof plastic bags, and finally put inside a carton. The cartons are consecutively placed on a pallet and wrapped comprehensively with the help of a plastic film, and sealed securely with the help of tape. These provisions and security measures enable us to keep the cartons in place and save them from getting wet.

The normal process involves payment of 50% deposit before the beginning of the printing process and payment of 50% remaining balance before the products are shipped off to you. In the case that you have opted for T/T payment, and the complete payment is lower than $2000, we would recommend a complete payment at the very beginning in order to save on transfer charges.

You can choose to pay to our bank account or PayPal account. Once you have placed the order, we will provide you with a PI to make the payment. You can see our bank information on the PI. You can also choose to pay through T/T to our bank account. If the final amount is lesser than $1000, you can also choose PayPal, which charges 4% in the form of service fee. We offer to pay half on the service fee, which basically means that you would have to pay us the complete amount plus 2% as the service fee. The remaining 2% will be covered by us.

Our bank account does not accept payments made from credit cards. If you want to pay using a credit card, we recommend you to choose our PayPal account.

If you want to avail L/C payments, you need to place the order via our online store on Alibaba

For any shipment made by air we provide you with the tracking number for your shipping partners, FedEx and DHL, after having shipped the products from our facility. You can check the logistics information on their official website with the help of the tracking number, or contact their local branch and get the requisite information. For shipments via sea we will provide you with the Telex Released BL upon clearance of balance. You can use this to check the logistics information with the freight forwarder or contact them with the help of the information provided on the BL. We always keep an eye on the delivery status from our end and can contact the delivery partner if you request us to do the same.

Multiple measures are taken from our end in order to ensure that your products are perfectly secured for shipment via both air and sea. In the case of sea shipping, if you have opted for CIF or DDU, we also take out insurance against any possible damages that might happen to the products. In the case that you have received a damaged product, the insurance company will pay a compensation, that is equal to the cost of the products. We will provide you with a complete refund, once the compensation is received by us from the insurance company, or we can also reprint for you, depending on the option that you choose.

We have vast experience in printing and delivering products to a large number of clientele throughout the world, which makes us worthy of your trust. You can also choose to place the order via our online store on Alibaba, which provides you with Trade Assurance for the order that you have placed.