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FAQ

Printing starts after we receive the deposit and you approve the PDF proof.

Flyer & leaflet

It takes about 3-5 days for printing products like flyers, leaflets.

Softcover Book, Catalog, Brochure, Booklets, Magazines

It takes about 5-10 days for printing products like booklets, brochures, magazines, catalogs and books which require saddle stitching or perfect binding and presentation folders.

Hardcover Book, Catalog, Brochure, Booklets, Magazines

It takes about2-3 weeks for hardcover books.

The time mentioned here does not include the time for shipment and customs clearance.

No, we don’t charge extra money for urgent orders. Before you place an urgent order, we’ll let you know the approximate production time for your products.  We will move forward only when it meets your requirement or you accept it.

We guarantee production time after clients finish all necessary procedures for us to start production. Hard as we try to meet the time frame for every job we take, delay can still happen. In the event of our failure to finish printing in time, we will give you a discount on your next job in compensation.

Besides, expected arrival date and delivery date is an estimate only. If some special reason cause delay shipping, we are not to be held responsible for any shipping delays. We don’t accept responsibility for any delays that happen after your products leave our facility. We hope you can understand.

To minimize any possible shipping delays, we have selected FedEx and DHL as our preferred shipping partners. We ship a lot each year and we can provide competitive prices, and we will spare no effort to work with you for timely delivery of your products.

It takes about 3 working days to print a sample which is saddle-stitched or perfect bound, about 5 working days for one which is sewn and perfect bound, and about 8 working days for one which is sewn and hardcover bound.

We have helped many clients with their urgent printing demand. If your order is urgent, please check with our specialists to see if we can help. Our record production time is 48 hours.

There are 17 major ports in the US and they’re ports of Portland, Boston, New York, Norfolk, Charleston, Savannah, New Jersey, Philadelphia, Baltimore, Miami, New Orleans, Seattle, Los Angeles, San Francisco, Long Beach, Oakland, and Saint Diego; there are primarily 4 ports in Canada, namely ports of Vancouver, Toronto, Montreal and Halifax.

See the form below.

To Major Ports in the US Approximate Shipping Time (Days)
Portland 22
Boston 31
New York 25-30
Norfolk 31-38
Charleston 32
Savannah 36
New Jersey 33
Philadelphia 31-35
Baltimore 31-35
Miami 30
New Orleans 33-37
Seattle 20
Los Angeles 16
San Francisco 18
Long Beach 15
Oakland 18
Saint Diego 23

 

To Major Ports in Canada Approximate Shipping Time (Days)
Vancouver 16
Toronto 24
Montreal 25
Halifax 32

There are 5 major ports in Australia and they’re ports of Melbourne, Sydney, Brisbane, Adelaide, and Freemantle; there are primarily 3 ports in New Zealand, namely ports of Auckland, and Wellington.

See the form below.

To Major Ports in the Australia Approximate Shipping Time (Days)
Melbourne 16
Sydney 16
Brisbane 16
Adelaide 26
Freemantle 15

 

To Major Ports in New Zealand Approximate Shipping Time (Days)
Auckland 18
Lyttelton 25
Wellington 23

There are 8 major ports in the UK and they’re ports of Felixstowe, Southampton, London, Manchester, Plymouth, Thames, Belfast, and Liverpool.

See the form below.

To Major Ports in the UK Approximate Shipping Time (Days)
Felixstowe 32
Southampton 35
London 35
Manchester 37
Plymouth 45
Thames 38
Belfast 46
Liverpool 36

There are two things in need of special attention for American importers.

ISF

First, ISF documents shall be submitted to the local customs before the cargo vessel sails. Otherwise, importers are liable to a fine.

Bond

Second, importers should have a bond for import. Depending on which type of bond you buy, the bond can be one-off or valid for one year. If you need us to deal with this, we can only get you a one-off bond.

For Australian importers, we will provide PACKING DECLARATION when you get the BL. We can also provide a CERTIFICATE OF ORIGIN if needed. Please tell us whether you need CERTIFICATE OF ORIGIN before the cargo vessel sails.

The BL we normally provide is Telex Released. Please inform us before the products are sent off if you need the original BL. Otherwise we will not be able to provide the original BL after we’ve provided the Telex Released BL because you can only have one of the two versions.

FedEx and DHL are our air shipping partners.

It takes about 1 to 2 working days to ship a proof to North America and about 2 to 3 working days to Europe and Oceania.

If the delivery place is in a remote area in the country, it takes 1 or 2 working days extra.

We’ll give you the tracking number after we sent off the proof for you to check the logistics information.

FedEx and DHL are our air shipping partners.

FedEx

It takes about 2 to 3 working days by FedEx International Priority. It takes about 4 to 6 working days by FedEx International Economy.

Shipping by FedEx International Priority takes about 2 to 3 working days and shipping by FedEx International Economy takes about 4 to 6 working days.

DHL

It takes about 2 to 3 working days by DHL.

If the delivery place is in a remote area in the country, it takes more time.

If customs declaration is required for your products, it takes another 1 to 2 working days.

In case of an overflow of products in the air shipping system, please refer to the logistics information shown on the official website of FedEx or DHL.

We’ll give you the tracking number after we sent off the products for you to check the logistics information.

For sea shipment, it takes about 1-2 days for customs clearance in Shanghai after the we finish printing the mass products and it takes about 2-3 days for products loading; for air shipment, it takes about 1 day. If the total cost for printing and shipping of the products is less than720 USD and the total weight is less than 70kg, there’s no need to do customs clearance.

After you’ve made full payment, we can provide up-to-one-year free storage of the products you print with us. Besides, we can dispatch and deliver them to the designated places whenever you ask us to do so within the year. However, please pay for the actual shipping and our response to your multiple dispatch instructions.